Getting Help from Powerplay Canada
The fastest way to reach us is live chat, available from the help icon on every page once you're logged in. A support agent can help with account access, deposits and withdrawals, bonus questions, bet settlement and verification.
For anything that needs documents or a longer explanation, use the contact form in the Help Centre. Your request is logged against your account so you don't have to repeat yourself.
Before You Get in Touch
Many questions are answered in the Help Centre, which covers verification, payment processing times, bonus terms and the rules for each sport. A quick search there often solves things in under a minute.
If you do contact us, include your username (never your password), the date and time of the issue, and a bet ID or transaction reference where relevant. Screenshots help too.
Response Times
Live chat is usually answered within minutes. Form and email requests are handled in order and typically receive a reply within one business day, though busy periods such as playoff nights or long weekends can add a little time.
Complaints are reviewed by a senior team member, and we'll explain the outcome and the reasoning in writing.
Responsible Gaming Support
If you want to set limits, take a break or close your account for gambling-related reasons, tell any agent and they will help immediately. You can also do it yourself through the Responsible Gaming section of your account.
If gambling is causing you or someone close to you distress, please contact your provincial problem gambling helpline. These services are free, confidential and available in every province and territory.